shipping info

Shipping & Returns

Adenium plants and similar leafy plants: It is common for the leaves (some or all) to fall off during or after shipment. This is normal for plants. These plants are shipped bare root so the natural defense for the plant is to conserve water which means get rid of the leaves. Just like when plants go dormant; the leaves will turn yellow/brown and fall off. This does not hurt the plant. Just replant the plant, place in the proper growing environment, give a little water and the leaves will come back.

COSTS: The shipping costs are automatically calculated by a UPS interface. The shipping costs including packing labor, packing material, plant insurance and the actual shipping costs. UPS changes their rates 1..3 times every year depending on fuel cost.

FREIGHT. Most plants are shipped bare root which means without soil to conserve on freight cots. Presently, we ship via UPS. Care and maintenance instructions are included for all plants you order. If you notice any damage in shipping, please do not plant the succulent or cactus immediately - let it dry/heal first to prevent root rot problems

UPS Delivery Chart - Once shipped the color chart will give you an idea of when to expect the shipment. You will receive an email with the tracking number. Depending upon the time of year we vary the shipping/packing material to help protect the plants. If you every have a problem please let us know so it can be resolved. .

MINIMUMS. Currently we are not enforcing the minimums purchase amounts. However, we reserve the right in the future to require a minimum order of $25 excluding shipping and taxes. You can combine all items purchased to reach the minimum order amount.

ADDRESS. UPS requires a physical location. UPS will not deliver to a post office box. If you require special shipment handling please contact us. Please also give us a daytime phone number, in case we have any questions about your order. We do not ship out of the country at this time.

WEATHER. Please be aware of the weather in your area including time of year. Cactus and succulents contain large percentages of liquids that freeze during the winter and overheat during the summer. Most plants can take short exposure to a few degrees of frost, but they can not withstand prolonged exposure to freezing temperatures. If you live in areas that regularly dip below freezing, you may wish to delay shipping until early spring or summer. We normally do not advise shipping to northern locations from January through February. It is your responsibility to determine when you want your item shipped and your responsibility you guess wrong.

PAYMENT METHODS. Currently, we are using a secure credit card processing company for order processing. If you want to use money ordered, cashiers checks or other form of payment please contact us. Personal checks will hold your plant selections, but shipment will be delayed two weeks to allow the checks to clear.

SALES TAX. If you are a resident of Florida, we will add 7% to the total cost of your order. If you are ordering from out-of-state and your order will be shipped out-of-state, you are currently free of our state and local sales tax unless a law is enacted by the federal government requiring taxes to be collected.

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