Shipping & Returns
Adenium plants and similar leafy plants: It is common for the leaves (some or all) to fall off during or after shipment. This is normal for plants. These plants are shipped bare root so the natural defense for the plant is to conserve water which means get rid of the leaves. Just like when plants go dormant; the leaves will turn yellow/brown and fall off. This does not hurt the plant. Just replant the plant, place in the proper growing environment, give a little water and the leaves will come back.
COSTS: The shipping costs are automatically calculated by a UPS interface. The shipping costs including packing labor, packing material, plant insurance and the actual shipping costs. UPS changes their rates 1..3 times every year depending on fuel cost.
FREIGHT. Most plants are shipped bare root which means without soil to conserve on freight cots. Presently, we ship via UPS. Care and maintenance instructions are included for all plants you order.
If you notice any damage in shipping, please do not plant the succulent or cactus immediately - let it dry/heal first to prevent root rot problems
UPS Delivery Chart - Once shipped the color chart will give you an idea of when to expect the shipment. You will receive an email with the tracking number. Depending upon the time of year we vary the shipping/packing material to help protect the plants. If you every have a problem please let us know so it can be resolved. .
PAYMENT METHODS. Currently, we are using a secure credit card processing company for order
processing. If you want to use money ordered, cashiers
checks or other form of payment please contact us. Personal checks will
hold your plant selections, but shipment will be delayed two weeks to
allow the checks to clear.